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Overview

For problems specific to a feature, see that feature’s page — most have a Troubleshooting section at the bottom. This page covers installation, offline mode, and support.

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Where to get help

Click the Help & feedback icon in the sidebar (or press Ctrl/Cmd+Shift+/) to open one dialog with everything: documentation, changelog, keyboard shortcuts, bug reports, feature requests, free-form messages, and the Discord invite. Bug reports automatically attach app version, OS, recent errors, and up to the last 10 MB of the local log file — you can turn that off before submitting.

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Installation & Updates

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v2.0.0 Migration

v2.0.0 introduced a new database architecture that is not compatible with previous versions. After updating, you’ll be prompted to migrate. We recommend skipping the migration and starting fresh with a reanalysis of your samples. A fresh install from the downloads page is only required if the migration does not complete successfully.

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macOS Apple Silicon Build

Redownload the app from the website and select the correct version for your CPU architecture. A previous bug caused Apple Silicon users to receive Intel builds.

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Offline Mode

After signing in once while online, all local features work offline:
  • Sample browsing, filtering, and search by name and tokens
  • Audio playback with Tempo and Key Lock
  • Sound Profile filtering
  • Similar Samples
These features require an internet connection:

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Samples won’t play or show up as missing

If files you added before suddenly won’t play, show as missing, or can’t be written to, Sample Vault has most likely lost read access to where they live on disk. The app only sees a sample if the account running it can reach that path. This is most common with samples kept on a network share or external drive:
  • The drive or share isn’t mounted, or mounted at a different path than when the samples were added.
  • On a machine with more than one user account, the share is mounted under a different account than the one running Sample Vault, so the app inherits permissions that can’t read or write those files.
Make sure the location is connected and readable by the same account you run Sample Vault under, at the same path it had when you added the samples. Remounting it correctly restores playback and clears the missing state with no reanalysis needed. If a sample has genuinely moved, playing it offers a Locate option that points it at its new path and reconciles other files moved alongside it. If files were deleted for good and you want them out of the library, each sample folder has a Remove missing files action that checks every sample and removes the ones whose files no longer exist, instead of resolving them one at a time. It never touches files on disk, keeps cloud-backed samples, and — so a disconnected drive can’t wipe a folder — removes nothing when the folder itself is offline. In that case, reconnect the drive or share first.

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Database is misbehaving

If scans, deletes, or batch operations stall unexpectedly, run Settings → App Data → Repair Database. It runs an integrity check on the local database and rebuilds any indexes that have drifted out of sync. Safe to run any time — no data loss.

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Browser tab

Browser access needs a Home Studio or Professional Suite subscription. If you see a “Subscription required” screen at sign-in, open the pricing page to upgrade, or keep using the desktop app. Only samples uploaded to cloud storage appear in the browser library. If samples are missing in the browser but visible in desktop, open the desktop app and right-click the directory → Upload samples to the cloud. They appear in the browser as soon as the upload finishes. Library scanning, sample analysis, Deep Tagging, Ableton Link, and drag-from-local-disk are desktop-only — the browser surfaces a “desktop app required” prompt for each.